Operations Support (ShopeePay)

About the Role

Handle and track escalations related to credit products, focusing on ShopeePay issues. Investigate and verify reported issues to ensure accurate resolution, monitor case progress to meet SLAs, analyze escalation trends, and collaborate with Product and Project Operations teams for investigations and post-monitoring.

Responsibilities

• Handle and track escalations related to credit products, focusing on ShopeePay issues
• Investigate and verify reported issues to ensure accurate resolution
• Monitor case progress and ensure timely resolution within service levels (SLA)
• Analyze trends in escalations and provide insights for process improvements
• Work closely with Product and Project Operations teams to support issue investigations and post-monitoring

Qualifications

• Bachelor's degree with minimum 1 year experience in operations or related field
• Detail-oriented with strong analytical and problem-solving skills
• Strong communication skills in Thai; English is an advantage
• Ability to work collaboratively with multiple teams

Additional Information

• ระดับประสบการณ์: ประสบการณ์น้อย
• ประเภทการจ้างงาน: พนักงานประจำ
• หน้าที่งาน: เทคโนโลยีสารสนเทศ
• อุตสาหกรรม: บริการด้านการเงิน