Payroll Implementation Manager

About the Company

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries. Darwinbox's HCM suite competes with local and global players such as SAP, Oracle, and Workday, and serves customers including Nivea, Starbucks, DLF, JSW, Adani Group, CRED, Vedanta, Mahindra, and others.

Responsibilities

• Lead accurate and timely processing of payroll implementation projects, ensuring seamless delivery for clients and efficient coordination within the payroll team.
• Serve as the primary point of contact for clients, manage expectations, and provide comprehensive updates on project progress.
• Collect and analyze payroll requirements and translate them into detailed system specifications for successful implementations.
• Demonstrate advanced expertise in the implementation and support of Philippines payroll systems, with an added advantage of global payroll experience.
• Maintain an in-depth understanding of statutory policies applicable in the Thailand, ensuring compliance in all payroll operations.
• Manage complex and high-volume payroll operations, optimize workflows, and enhance overall efficiency.
• Execute and adjust strategic plans with a high degree of independence, ensuring alignment with organizational goals.
• Initiate and implement process improvements to drive operational excellence.
• Provide leadership in configuring and testing integrations between Darwinbox and third-party solutions to ensure system interoperability.
• Recommend best people practices aligned with client business needs and assist product implementation team during go-live (at customer site if required).
• Support clients to resolve Payroll queries and resolve problems by diagnosing issues, selecting and explaining solutions, expediting corrections, and following up to ensure resolution.
• Test and develop new enhancements for the payroll module and coordinate with the development team.

Qualifications

• In-depth knowledge of Thailand Payroll with at least 10 years' experience in payroll implementation/support.
• Good understanding of statutory compliances of the country.
• Proven ability to work and effectively communicate with C-level executives and line-of-business representatives.
• Proven ability to understand client pain points and propose solutions; strong client handling and payroll system implementation (transition) experience.
• Excellent communication and interpersonal skills, strong analytical and problem-solving skills, and effective time management.

What We Offer

• Dynamic and collaborative work environment that fosters innovation.
• Opportunities for professional growth and career advancement.
• Competitive compensation and benefits package.
• Chance to work on products that make a meaningful impact on businesses and their employees.