Senior Service Manager

About the Role

As a Service Manager for the Global Mobile Project (AZ Pocket) at Allianz Technology, you will be responsible for overseeing the delivery and management of mobile services that support our partner projects. You will ensure that services meet business objectives and enhance the user experience. Your role will involve coordinating with cross-functional teams, managing service performance, and driving continuous improvement initiatives. Additionally, you will leverage AI technologies to optimize service delivery and drive innovation.

Key Responsibilities

• Oversee the delivery and management of mobile services for the Global Mobile Project (AZ Pocket), ensuring alignment with business objectives and user needs.
• Coordinate with cross-functional teams to ensure seamless integration and delivery of services.
• Monitor and evaluate service performance, making data-driven decisions to optimize user experience and business value.
• Implement service improvement initiatives, driving continuous improvement and innovation.
• Utilize AI-driven tools and methodologies to enhance service delivery and drive innovation.
• Develop and maintain service documentation, policies, and procedures.
• Manage stakeholder relationships, ensuring clear communication and alignment on service goals.
• Provide guidance and mentorship to junior service managers, fostering a culture of continuous improvement.
• Use AI-driven tools to enhance service delivery and operations.
• Integrate AI capabilities into service management processes.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field (or equivalent work experience).
• Proven experience as a Service Manager or similar role, with a focus on mobile projects.
• Strong understanding of service management principles and best practices.
• Experience with mobile development frameworks and technologies.
• Excellent communication and leadership skills, with the ability to engage and motivate cross-functional teams.
• Strong analytical skills and the ability to make data-driven decisions.
• Basic knowledge of AI technologies, principles, and their practical use.
• Experience in integrating AI algorithms and models to enhance service delivery and decision-making.
• Familiarity with tools like JIRA and Confluence for service management.
• Practical knowledge of AI-powered service management tools.

What We Offer

• Hybrid work model which recognizes the value of striking a balance between in-person collaboration.
• Compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts.
• Career development and digital learning programs, international career mobility, and lifelong learning opportunities.
• Flexible working, health, and wellbeing offers (including healthcare and parental leave benefits).
• Work from home allowance.
• Comprehensive health insurance that extends to cover loved ones.
• Premium gym membership to support well-being and a healthy work-life balance.
• On-site playroom and a variety of engaging activities to help employees unwind and recharge.

About the Company

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked with running, optimizing, transforming, and innovating the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.