Staff - Customer Service Representative (Bangkok Base)
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
เกี่ยวกับตำแหน่ง
Responsible for managing inbound and outbound calls, resolving customer issues, and providing excellent after-sales service to build strong customer relationships and ensure customer satisfaction within an insurance business context.
รายละเอียดงาน
Job Description:
- Responsible for individual productivity of inbound call such as abandon call, call waiting time. Productivity/day, 1st call resolution in order to build long term relationship with customer, improve persistency, and customer scope.
- Operate outbound call activities to build long term relationship with customer, increase persistency & customer satisfaction by perform the multi-tasking outbound call among priorities of welcome call and Guarantee call back ,Premium due reminder, newly orphan greeting and including the delighting MKT activities & campaign i.e. get well soon.
- To be a coordinator to resolve customer issue with proper solution.
- To be company’s representative and provide best after sale service and be the clarifier to the customers, do not create the negative feeling to the customers.
- Responsible for quality of inbound & outbound call service such as handle queue call effectively, improve SLA pending call response rate and provide excellence service in order to gain customer satisfaction
- Call quality aligned with KAL's high standards - "Fast, Clear, and With Love"
- Requests are completed with ease and within SLA commitment i.e. Guarantee call back.
- To get involve with team to prepare & update standard script of call center
- Responsible for personal development and follow the plan in order to improve capability
- Share experience, skill & knowledge with team
- Multi-Skill required, able to operate both Inbound & Outbound activities.
- Responsible for premium payment on phone by credit card, ensure premium collection accuracy and process must be align with compliance and legal.
- Responsible for credit card verification process by asking customer name, credit card no. expired date and necessary information to ensure the premium paid from the right person and to the right policy.
- Co - working with payment team, provide data support for premium capture to core system by daily.
Qualifications:
- Preferred experience in call center of insurance business minimum 2 years,
- Service mind , Flexible
- Problem solving skill
- Focus on customer
- Share to succeed
- Lead through actions/result orientation
- Lead through actions/Living through AXA values.
- Catalyze high performance change leadership
- Catalyze high performance team leadership
- Build to Grow/ Building capability
- Build to Grow/ Strategic vision
- Good communication
- Can work under pressure
About Krungthai-AXA Life Insurance
Krungthai-AXA Life Insurance Public Company Limited, created from a solid co-investment partnership between Krungthai Bank PCL. and the AXA Group, global financial protection and asset-management specialists.
The trademark of Krungthai-AXA Life Insurance is designed to indicate the combination of the two corporations. Krung Thai Bank PCL. and AXA Group logos are aligned with Thai characters displaying the company name as Krungthai-AXA Life Insurance placed above the red line and the new company signature. Redefining/Life Insurance.
Today Krungthai-AXA Life Insurance Public Company Limited is a fast-growing life insurance company with a vision – Ambition AXA.
Our Perks and benefits
สวัสดิการที่ได้รับ
คุณสมบัติผู้สมัคร
- ประสบการณ์
- 1-2 ปี
- การศึกษา
- ไม่ระบุ