System Operations/Network Operations Center

About the Role

As a Application Support at Cartrack Technologies, your main role is to monitor, analyst issue and ensure the proper functioning of IoT devices installed in customer vehicles.

Responsibilities

• Monitor and ensure all installed devices are working correctly and transmitting data as expected
• Troubleshoot and resolve technical issues related to GPS, Censor and other devices system connectivity
• Support Customer Service by answering advanced technical inquiries
• Coordinate with technical and technician teams when support is required
• Escalate unresolved issues to relevant departments or higher support levels
• Maintain records of issues and solutions for future reference

Qualifications

• Bachelor’s degree in IT, ICT, Engineering, or a related field (or equivalent hands-on experience)
• New graduates are welcome, or candidates with up to 1 year of experience in Technical Support or Technical Operations Support *training and guidance will be provided
• Basic understanding of wireless systems, IoT systems, or networking concepts is an advantage
• Analytical skills to review device data, system dashboards, and support tickets
• Strong problem-solving skills with good attention to detail
• Good communication skills in Thai; English is a plus
• Willingness to learn and adapt to new technologies and systems
• Available to stand by to support field teams during holidays (Sat or Sun). Stand by date will be inform and plan in advance.