Technical Support Engineer (Blockchain & Backend)

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem.

Responsibilities

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
• Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
• Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
• Build dashboards and monitoring solutions to track system performance and incident trends.
• Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
• Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
• Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
• Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 2–10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
• Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
• Proficiency in AI tools such as Claude Code; experience writing AI agent skills and using AI to analyze logs and databases for troubleshooting and automation.
• Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
• Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
• Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
• Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
• Fluent in English and Mandarin to coordinate with global stakeholders.

Preferred Qualifications

• Background in Java backend development and microservice troubleshooting.
• Experience in payment systems, fintech, or Web3 infrastructure.
• Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.

Skills

• Backend debugging and microservice troubleshooting
• Automation, monitoring, and dashboarding
• Incident management and 24/7 platform support
• AI agent / LLM usage for log analysis and task automation

Benefits

• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Additional Information

• Be part of a global tech team supporting millions of users.
• Work at the intersection of engineering, operations, and customer experience with clear growth paths toward full-stack expertise.
• Opportunities to learn from top engineers in infrastructure, middleware, and backend systems.