Customer Service Sea Cargo Export

Job Description

• Co-ordinate with customers / carriers / suppliers and related departments for export process and handle shipments as per sales / customers and overseas agents’ instruction.
• Contact carrier for contract rate, space & Equipment and booking.
• Create job files and issue reconciliation sheet after shipment completion.
• Promptly communicate, provide information clearly to customer without any late response.
• Check quality and accuracy of works to meet company standard and objectives.
• Follow up and handle shipments for smooth operation as per customers / sales and CPL overseas / agents’ instruction from A-Z as well as fully comply with Standard Operating Procedures (SOP) to meet customers / agents’ requirements.
• Take personal responsibilities for daily solving problems and follow up the request and / or problems that customer’s experience.
• Update CPL’s system and carrier system to submit SI to carrier on time.
• To fulfil documentation, HBL for customer requirement as basically.
• Self-checked on accuracy of internal and external documents.
• Ensure Credit facility before release bill of lading.
• Upload all documents via SPOT and send pre-alerts on time (5 working days after ATD) and finish handling in SPOT.
• Provide additional services beyond the call of duties, any other assignments from Team Leaders / Manager and take up extra assignments / tasks towards company needs.
• Close job files, complete the billing to customers, overseas agents & all vendors on timeliness (< 5 days after ATD) with P & L statement.
• To comply 100% with company directives.

Qualification

• Bachelor degree with at least 2 years’ experience on Freight Forwarder
• Solid knowledge in Sea cargo
• Strong background in Freight forwarding, Shipping or Logistics field, especially in Freight forwarding industry.
• Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint).
• Cargowise One know-how in related functions.
• Fluent in English language.
• Self-confident with positive attitude.
• Strong negotiation skills.
• Able to work under pressure.
• Able to handle the conflict cases and have a strong resolution skill.
• High Responsibility, flexibility and Discreetness.
• Excellence on communication skill.