Application Engineer, Technology Systems

About the Company

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Rohde & Schwarz Thailand was established in May 2005 and is a 100% owned subsidiary of Rohde & Schwarz GmbH (headquartered in Munich, Germany). R&S Thailand has its headquarters in Bangkok and a long term strategy to maintain a strong local presence and increase market share across business fields. The team provides technical competence in pre- and post-sales support and service repair and calibration to customers.

Responsibilities

• General support for basic R&S equipment with the application and support team
• Provide product application support including technical support hotline, customer visits and training
• Help Sales, the Application team and Business Development in the region to bridge application knowledge and adapt products into market-oriented solutions
• Work closely with Global Marketing and Business Development to create application and sales content to support the sales force
• Develop product applications and generate application notes/sheets to broadcast usage models for internal teams and customers
• Analyze and provide customized solutions, including customized software, for customers to operate and integrate products
• Liaise with R&D and Product Managers to review product and roadmap to ensure market acceptance
• Verify product issues reported by Sales and Application Team; duplicate and escalate firmware and design issues if not readily solvable
• Support basic application for all products in the portfolio
• Perform any ad-hoc duties or responsibilities as assigned

Qualifications

• The job description lists application and support tasks as qualifications; key expectations include ability to support R&S equipment, provide technical hotline support, conduct customer visits and training, develop application content, analyze and deliver customized (including software) solutions, and liaise with R&D and Product Management to resolve and escalate firmware/design issues.

Benefits

• Business trip travel allowance
• Privately owned company
• Health care
• Dental benefits
• Life insurance
• Corporate/team events
• Leaves for wellness, family care, etc.
• Gifts for special life events

Additional Information

Work arrangement: onsite. Employment type: full-time. Equal opportunities are important to us; applications are welcome regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age, sexual orientation or identity.