Ocean Customs Manager Thailand

YOUR ROLE?

To lead the import & export brokerage operations involving the entry and clearance of imported & exported goods, maintaining high levels of operational excellence, productivity, and customer satisfaction while ensuring compliance with customs and related government agency regulatory requirements

WHAT ARE YOU GOING TO DO?

• Manages the workload to ensure timely customs clearances, compliance with all customs regulations and standard procedures as outlined by the company regulations and station process.
• Maintains full visibility on KPI's and manages productivity for Customs Brokerage Operations; takes action in case of any deviations.
• Assists management in budget setting and planning of strategic direction for the Customs Shared Service Centre department.
• Establishes employee goals and conducts employee performance reviews and conformance to regulations and recommends appropriate personnel action.
• Conducts regular customer visits and meetings to support implementation of new import business or to develop process improvements through automation.
• Manages proper information flow with internal account representatives on changes or problems with external customers.
• Ensures local implementation of guidelines and standard procedures as outlined by the company

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree in supply chain management, transportation, engineering or logistics management
• Customs Broker License
• Industry experience in public sector or professional-level corporate business in a similar environment
• Working experience in managing people/team
• Thorough knowledge and understanding of the import process, export process and working environment, including the related customs systems/applications
• Extensive knowledge of “Customs business” and technical familiarity with Thailand regulatory requirements
• Knowledge on people management and leadership, i.e. recruitment, selection, training & development, coaching, performance management
• Organizational and planning skills (prioritize, plan, assign and control)
• Decision-making capabilities
• Customer focused attitude
• Analytical and problem-solving skills
• Able to work in a diverse environment and culture
• Ability to make effective and persuasive presentations on various compliance topics to local management, staff, and external customers.
• Ability to act as a role model for team attitude and behaviour
• Network and relationship building skills both with external and internal customers
• Fluent in Thai & English as second language

We offer:

• A Competitive Compensation Package
• Comprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education