Associate Manager, Clinical Liaison

About the Role

Department: Clinical
Location: APAC - Thailand
Work arrangement: onsite
Employment type: full time

The Associate Manager, Clinical Liaison is responsible for managing the Clinical team in the assigned market and overseeing clinical activities to provide in-house clinical guidance, support and clinical customer support for Invisalign Providers. The role works cross-functionally with sales and marketing to deliver an excellent clinical customer experience.

Responsibilities

• Achieve monthly, quarterly and annual clinical plans and sales targets by partnering with the sales team and visiting customers who need intensive clinical support.
• Manage and drive the clinical liaison and iTero Trainers teams, including direction, motivation, development of clinical plans, targets and strategies, and removal of obstacles to success.
• Provide hands-on clinical support: assist dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting aligner issues, review first ClinChecks of newly trained doctors, and transfer cases needing expert advice to clinical consultants.
• Develop customer capability for treatment planning across various malocclusions and for leveraging system tools.
• Coordinate clinical-related sales/marketing programs (eg. ICE, IPP) and collaborate with sales and marketing teams to meet customer and field needs.
• Provide product and clinical training and knowledge to assigned accounts; develop and lead global-standard and localized training courses, and provide field coaching to team members, distributors and external customers.
• Execute programs (NDO, Growth) to increase team productivity and work with the TREAT team to ensure high-quality treatment plans, manage clinical holds, customer comments and complaints.
• Maintain quality update records and customer product feedback for the Thailand market and report appropriately to Clinical and Sales management on a weekly and monthly basis.
• Engage certified and non-certified doctors to develop cases and expand Invisalign business; plan and arrange clinical events and manage speakers with pre-event preparation.
• Drive team efforts to ensure high customer satisfaction and develop a high-performance team through training and coaching.
• Keep abreast of competitor activity and provide market intelligence updates.

Qualifications

• Doctorate of Dental Surgery graduate; Bachelor of Dental Surgery preferred.
• At least 6–8 years of relevant experience, including team management and preferably corporate experience.
• Strong technical knowledge and experience in dental procedures and treatment planning.
• Knowledgeable of market and industry trends, competitors and customer strategies.
• Excellent communication and presentation skills.
• Ability to work outside normal hours (evenings and weekends) and willingness to travel as required.

Additional Information

• Equal Opportunity: Align Technology is an equal opportunity employer. Applicants must be legally authorized to work in the country applied for; employment eligibility will be verified as a condition of hire.