[SPX] SOC Operations

About the Role

Shopee — [SPX] SOC Operations. Onsite, full-time role responsible for monitoring and managing operations in the Return and Rework team, focusing on process and data control accuracy, reporting, and cross-functional handling of pushed-out parcels.

Responsibilities

• Monitor and manage operation in Return and Rework team of process and data controlling to accuracy.
• Able to summarize and prepare reports to present to supervisors.
• Work with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Able to solve specific problems.

Qualifications

• Bachelor's Degree in Logistics management, Supply chain management or any related field.
• At least 3 years of working experience in logistics, supply chain or express industry.
• Be able to communicate in English.
• Good communication and presentation skills.
• High analytical ability - critical and logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Good team player; multitasking and prioritizing skills.
• Proven working experience in project management.

Skills

• Excel / Google Sheets
• Supply chain management
• Business data analysis
• Project management
• Communication
• Presentation skills