Talent Acquisition Specialist

About the Role

The TA Specialist is responsible for executing end-to-end recruitment activities, maintaining accurate candidate data, and fostering strong collaboration with stakeholders, hiring managers, and regional teams. This role supports broader talent acquisition initiatives and delivers quality hires with a positive candidate and stakeholder experience.

Responsibilities

• Manage end-to-end recruitment process for both mass hiring and individual positions; ensure timely and effective candidate placements.
• Work closely with stakeholders and hiring managers to understand role requirements and provide suitable talent solutions.
• Utilize diverse sourcing methods (job boards, social media, employee referrals, networking) and support employer branding activities.
• Conduct market research on talent trends, compensation benchmarks, and hiring strategies.
• Maintain up-to-date and accurate applicant records in recruitment trackers and ATS; prepare recruitment reports and support ad-hoc data requests assigned by the TA Lead.
• Collaborate with stakeholders and regional TA teams; participate in regional sourcing or talent-related projects to improve the hiring experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 2–3 years of recruitment experience, preferably in a BPO or multinational company.
• Strong knowledge of sourcing techniques, recruitment tools, and applicant tracking systems (ATS).
• Good communication and interpersonal skills; proficiency in behavioral interviewing and candidate assessment methods.
• English B1 — oral and written comprehension.
• Strong organizational skills with the ability to manage multiple roles and adapt to a fast-paced, dynamic environment.
• High level of professionalism, confidentiality, and attention to detail.

About the Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. The team combines data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions. Solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety, enabled by a global reach across many countries.

Additional Information

Equal Opportunity Employer: TELUS Digital is committed to creating a diverse and inclusive workplace. All aspects of employment decisions are based on applicant qualifications, merits, competence and performance without regard to characteristics related to diversity.