Sales Operations and Commercial Excellence Lead

About Us

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our opening companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World’s Most Vital Resources™

Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world’s food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.

WATER QUALITY PLATFORM

Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat. WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.

Hach-TH Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Thailand, we are seeking a highly motivated and experienced individual to join our Water Quality Thailand Group as a Sales Operations & Commercial Excellence Lead.

About Role

The Sales Operations and Commercial Excellence Lead is responsible for driving commercial excellence and improving the effectiveness of the Thailand sales organization. This role serves as the operational backbone of the commercial team by leading sales planning, CRM governance, funnel management, forecasting, analytics, performance reporting, commercial processes, and sales productivity initiatives. The position works closely with Sales, Customer Service, Service, Marketing, Finance, Supply Chain, and regional teams to ensure disciplined execution of commercial processes and achievement of growth objectives.

What You'll Be Doing (Job Responsibilities) :

Commercial Excellence & Sales Productivity

• Drive commercial operating cadence, dashboards, and performance reviews.
• Identify opportunities to improve sales productivity and remove non-value-added administrative work from the sales organization.
• Lead sales process optimization initiatives and standardize best practices across teams.
• Establish and maintain commercial KPIs and performance metrics.
• Coordinate commercial improvement projects and kaizen activities.

CRM, Funnel & Forecast Management

• Own Salesforce (SFDC) governance and data quality.
• Ensure consistent application of opportunity management standards and pipeline hygiene.
• Monitor funnel progression, win rates, conversion metrics, and sales activity levels.
• Facilitate monthly forecasting processes and improve forecast accuracy.
• Support sales managers with opportunity reviews and pipeline health assessments.

Reporting & Business Analytics

• Develop and maintain sales dashboards and management reports.
• Analyze sales performance by product line, market segment, territory, and salesperson.
• Generate actionable insights to support business decisions.
• Support annual operating plans, growth bridge analysis, and business reviews.
• Monitor leading indicators and recommend corrective actions when performance gaps emerge.

Commercial Process Management

• Document and maintain commercial SOPs and standard work.
• Lead implementation of new commercial processes, systems, and tools.
• Ensure alignment between Sales, Customer Service, Service, Finance, and Supply Chain.
• Support pricing processes, commercial policies, and business governance requirements.

Incentives & Territory Management

• Support sales incentive plan administration and performance tracking.
• Calculate incentive achievements and ensure data integrity.
• Assist with territory planning, account assignments, and account segmentation.
• Support strategic account planning initiatives.

Sales Enablement

• Coordinate onboarding and training for commercial associates.
• Develop reporting, tools, and templates that improve sales effectiveness.
• Support deployment of commercial excellence programs and best practices.
• Act as a key resource for CRM utilization, reporting, and commercial analytics.

Strategic Projects

• Support acquisitions, business integration activities, and commercial transformation projects.
• Lead special projects assigned by commercial leadership.
• Partner with APAC teams on regional initiatives, reporting requirements, and commercial programs.

What We Are Looking For (Skills & Qualifications)

• Bachelor’s degree in Business, Marketing, Finance, Engineering, Economics, or related field.
• 5-8 years of experience in Sales Operations, Commercial Excellence, Business Analytics, Finance, or related areas.
• Experience supporting sales teams and working with CRM systems (preferably Salesforce).
• Strong skills in forecasting, performance management, and business analytics.
• Experience in B2B industrial, instrument