Learning & Development (L&D) Coordinator

About the Company

Accor Plus is a lifestyle membership program by Accor, offering exclusive benefits to members including hotel accommodation discounts, dining discounts, and special offers from Accor hotels across the Asia-Pacific region.

About the Role

The Learning & Development (L&D) Coordinator is responsible for supporting Operations by onboarding, coordinating training, and driving employee development initiatives. Works closely with managers and stakeholders to ensure employees have the knowledge, skills and capabilities to meet business objectives and operational excellence.

Responsibilities

• Onboarding & Training Coordination: Coordinate onboarding activities and orientation programs; facilitate induction and training sessions; implement training calendars; manage training logistics, attendance tracking and records; assist in developing training materials and presentations; monitor training completion and mandatory learning.
• Learning & Development: Support operations through coaching and development initiatives; identify training needs with department leaders; assist in developing learning programs to improve capability and performance; facilitate classroom or virtual sessions when required; evaluate training effectiveness and recommend improvements; promote a positive learning culture.
• Business & Stakeholder Support: Partner with managers and department leaders to support business objectives; provide guidance on training and development processes; maintain communication with internal stakeholders and employees; support HR projects and People & Culture initiatives as assigned.

Qualifications

• Skills & Knowledge: Learning & development principles; training facilitation techniques; coaching techniques; performance management support; Microsoft Office (Word, Excel, PowerPoint); HRIS and learning platforms.
• Education & Experience: Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field; minimum 3 years' experience in Learning & Development, Training Coordination, or Human Resources; experience facilitating training sessions preferred; experience supporting operational teams is an advantage; good command of English communication skills.

Benefits

• Comprehensive Group Health Insurance Coverage
• Dental benefit of THB 3,000 annually
• Exclusive Accor Plus Membership with special privileges on accommodation and dining across the Asia-Pacific region
• Heartist Card granting employee discounts at participating Accor properties worldwide
• Annual leave starting at 7 days and increasing with tenure (up to 12 days per year)
• 19 public holidays per year and additional leave entitlements per labor regulations
• Birthday gift voucher and annual staff celebration party