Customer Quality Engineer

About the Role

Manage warranty data analysis, claim investigations, and corrective actions to reduce warranty costs and improve product reliability. Act as the liaison between the plant and OEM customers for warranty issues, ensuring compliance with IATF 16949 and customer-specific requirements.

Responsibilities

• Warranty Data Management
  Collect and analyze warranty data from OEM portals and internal systems. Monitor warranty trends (R/1000, cost per vehicle etc.) and identify high-risk components. Prepare monthly warranty performance reports for management and customers.
• Claim Investigation & Root Cause Analysis
  Investigate returned parts and warranty claims to determine failure mode and root cause. Coordinate with production, engineering, and suppliers for containment and corrective actions. Document findings in structured problem-solving format (8D, 5-Why, Fishbone).
• Customer Interface
  Communicate with OEM warranty teams regarding claim status, analysis results, and corrective actions. Support customer audits and warranty reviews; ensure timely response to inquiries. Maintain compliance with customer-specific requirements (e.g., warranty reporting formats, timelines).
• Continuous Improvement
  Drive initiatives to reduce warranty costs and improve product durability. Feed lessons learned into DFMEA/PFMEA and design/process improvements where applicable. Support APQP activities with warranty risk analysis for new programs.
• Compliance & Documentation
  Ensure adherence to IATF 16949, ISO 9001, and OEM warranty requirements. Maintain accurate records of warranty claims, analysis reports, and corrective actions for audits.

Qualifications & Skills

• Bachelor’s degree in mechanical engineering or related field.
• 3–5 years experience in automotive quality or warranty analysis.
• Strong knowledge of IATF 16949, APQP, PPAP, FMEA, and structured problem-solving.
• Familiarity with OEM warranty systems (Nissan, Honda, Ford, etc.).
• Analytical skills with proficiency in Excel, Power BI, Minitab or similar tools.
• Good communication skills in Thai & English