Level 1 IT Engineer - Network (Thai Speaking)

About the Role

The L1 Field Engineer (Smart Hands) provides on-site operational support for data centre infrastructure, covering network, servers, and storage systems. Deployed as a resident engineer at the customer’s data centre, the engineer supports daily operations, performs first-level troubleshooting and physical interventions, and coordinates with remote L2/L3 teams to ensure SLA compliance.

Responsibilities

• Network Support (L1): rack & stack network devices (switches, routers, firewalls); patch cabling (fiber & copper – LC, SC, RJ45, DAC); LED/port status checks; replace SFP/QSFP, power supplies, fan modules; assist with port activation/deactivation, basic connectivity checks, labelling and cable management.
• Server Support (L1): rack & mount servers (Dell, HPE, etc.); power cycle/reboot (graceful or hard reset as instructed); replace HDD/SSD, RAM, PSU, NIC cards; check hardware alerts (LED / iDRAC / iLO guided); assist with OS installation and BIOS/firmware upgrades as instructed.
• Storage Support (L1): disk replacement (hot swap – Unity, PowerStore, Isilon, etc.); DAE/enclosure checks; FC / iSCSI cabling; LED fault identification; assist L2/L3 with controller reboot and health checks; ensure proper labelling of disks and slots.
• Data Centre Operations: rack & stack servers, storage and network equipment; power connection (PDU / dual power validation); cable routing & management; equipment relocation / decommissioning; inventory checks and asset tagging; escort vendors / engineers within the DC.
• Incident & Request Handling: respond to incident tickets and service requests within SLA; perform initial diagnosis to identify hardware vs network vs configuration issues; escalate to L2/L3 with proper logs and photos; provide real-time updates to remote teams.
• Remote Hands Support: execute instructions from remote engineers (NOC / TAC / L2/L3); provide console access support (crash cart / console cable); capture logs, screenshots and error messages; perform guided troubleshooting steps.
• Documentation & Reporting: update service tickets with actions taken, findings and photos; maintain asset inventory and rack layout documentation; submit service reports after each activity.

Qualifications

• Thai speaking and able to work onsite as a resident engineer at the customer’s data centre.
• Able to follow instructions from remote L2/L3 teams, communicate updates clearly, and document activities (tickets, photos, reports).