Customer Service Officer (Thai Speaking)

About the Role

You'll join the Customer Service team and own the customer relationship end-to-end — from the first quote request to ongoing support after the order is delivered. You'll help customers get the print product they need, fast and without hassle, by answering their questions, quoting jobs, following up on open opportunities, and resolving any issues that come up along the way.

Responsibilities

• Respond to customers via phone, email, LINE, and Facebook (through Zendesk), providing guidance on products, services, and pricing
• Prepare and follow up on quotations for standard print jobs, helping customers move forward when they're ready
• Respond to objections (price, timing, specifications) constructively and find solutions that work for both the customer and the company
• Resolve product or service issues by clarifying the complaint, identifying the cause, explaining the best solution, and following up until it's fully resolved
• Coordinate with other departments (Production, Logistics, Finance) on complaints and special requests through our complaints dashboard, ensuring clean handoffs
• Flag recurring issues and commercial opportunities to management so the customer experience can improve over time

Qualifications

• Good command of Thai and English, both written and spoken
• Strong communication skills — clear, professional, and adaptable to different customer styles
• Comfortable with the commercial side of customer service — quoting clearly, following up when needed, and discussing price or terms with confidence
• Process orientation and reliability — you do what you say you'll do, on time, consistently
• Service mindset combined with quick thinking and good judgment under pressure
• Experience handling complaints and frustrated customers, and recovering professionally from "no" or silence
• Strong interpersonal and coordination skills
• 0–2 years of experience in customer service, sales support, or a similar customer-facing role (fresh graduates welcome)