Trust and Safety Associate - Japanese Speaking

About the Role

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Content moderation may expose individuals to flashing lights or contrasting light and dark patterns and potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Accenture provides well-being support programs designed for the Trust & Safety community.

Responsibilities

• Review, classify and/or remove content according to client guidelines using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversations around socially sensitive topics with the purpose of keeping communities safe

Qualifications

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication in Japanese and English
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail and ability to synthesize and analyze information from multiple streams
• Strong critical thinking and decision-making skills
• High affinity and cultural awareness of political and social situations regarding the relevant market and region
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts, non-standard work hours, weekends and holidays
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous BPO, customer service, or content moderation experience is a plus
• Over 18 years of age

Additional Information

• Onsite, full-time role with shift timings that may include weekends and holidays
• Role may involve exposure to sensitive content; participation in well-being support programs is encouraged