Customer Service Associate - Indonesian Market

About the Role

The Customer Service role involves handling customer interactions via phone, email, or chat for the Indonesian market. Responsibilities include addressing customer issues, providing information, and supporting queries on products or services. Onsite in Bangkok.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide accurate information about products, payments and refunds.
• Collaborate with internal departments to fulfil customer needs.

Qualifications

• Minimum 1 year of customer service experience. Fresh graduate also welcome.
• Fluent in English and Bahasa Indonesian.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize efficiently.
• Flexible with rotational shifts, including nights and overnights.
• Able to work on site in Bangkok.