Guest Service Center Agent - The Ritz-Carlton, Bangkok

Additional Information

• Location: 189 Wireless Road, Bangkok, Bangkok, Thailand, 10330
• Schedule: Full Time
• Position Type: Non-Management
• Located Remotely: No (onsite)

About the Role

Our jobs aren’t just about giving guests a smooth check-in and check-out. We want to build an experience that is memorable and unique. Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay and make transactions feel like part of the experience.

Responsibilities

• Process operational needs and complete required reports
• Address guest requests and share highlights of the local area
• Move about freely within the property to assist guests and co-workers
• Perform hands-on tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance
• Maintain professional uniform, personal appearance, and communications
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards

Qualifications

• Education: High school diploma or G.E.D. equivalent
• Related work experience: No related work experience required
• Supervisory experience: None required
• License or certification: None required
• Must be able to stand, sit, or walk for extended periods

About the Company

At The Ritz-Carlton, Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Team members learn and exemplify the Gold Standards, such as the Employee Promise, Credo and Service Values. Marriott International is an equal opportunity employer committed to non-discrimination and fostering an inclusive environment.