Community Engagement & Communications Executive

About the Company

Beyond The Vines is a multidisciplinary design studio based in Singapore with a growing presence in Thailand. As part of our continued expansion, we are seeking a driven and detail-oriented Community Engagement & Communications Executive to support our team in Bangkok. This role sits at the intersection of Customer Support and Marketing, managing day-to-day customer interactions while executing communications across owned channels to drive engagement, consistency, and brand growth in Thailand.

Responsibilities

• Community Engagement: Manage and resolve customer enquiries and service-related issues across social media platforms and email ticketing systems in a timely and professional manner
• Build and maintain strong relationships with customers through consistent and thoughtful engagement
• Support engagement with top-tier customers and brand advocates through personalised experiences and initiatives
• Manage client experiences including gifting, special requests, and customer-facing activations
• Support customer communications during key campaigns and product launches (e.g. livestreams, comments, emails)
• Track and consolidate customer feedback and insights, and share actionable recommendations with internal teams
• Prepare and maintain customer-related reports across key activities and touchpoints
• Marketing Communications: Plan and execute communications across EDM, LINE, and other owned channels aligned with commercial objectives and seasonal trends
• Manage campaign scheduling and deployment, ensuring accuracy, timeliness, and quality control of all communications
• Grow owned-channel audiences by identifying opportunities to increase LINE friends, EDM subscribers, and TVC members through channel optimisation, segmentation, message tailoring, social activations, and data-informed communication planning
• Collaborate with cross-functional teams such as Graphic and Visual Communications to develop campaign assets and ensure consistency in messaging and tone of voice
• Monitor and report on communication performance such as open rate, CTR, and engagement, and recommend optimisations
• Stay updated on market trends, consumer behaviour, and campaign performance to inform content planning
• Campaign & Operations Support: Support the planning and execution of marketing campaigns across digital, email, and offline channels
• Coordinate influencer seeding activities, including logistics, tracking, and reporting
• Assist in organising events, product launches, and promotional activities, ensuring timelines and budgets are adhered to
• Work closely with headquarters to align on campaign plans, timelines, and expectations
• Facilitate alignment across Marketing, Community Engagement, and Retail teams to ensure consistency in customer communications
• Perform any other duties to support overall business operations

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field
• 1–3 years of experience in customer engagement, marketing communications, or client-facing roles
• Highly organized with strong attention to detail and ability to manage multiple tasks
• Excellent verbal and written communication skills in both Thai and English
• Availability to work flexible hours, including weekends if needed
• A proactive attitude and eagerness to learn and grow within the company

Benefits

• Annual Leave
• Crew discount
• Welcome and quarterly store credits
• Annual performance bonus
• Social Security Office
• Group Health Insurance
• Provident Fund
• Company Activities

Additional Information

• By applying for a position at BTV (THAILAND) CO., LTD., you give us consent to keep your professional profile/resume for the period of 12 months from the date of application for consideration for future openings. After that period, we will dispose of the same in a secure and proper manner.