Quality Specialist

About Us

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Implement the Quality Audit program at CHEP-owned and subcontracted plants, aligning with the quality team's objectives.
• Develop and deliver Quality and Compliance Training materials to operations personnel, fostering adherence to quality standards.
• Act as a customer facing representative of Chep in all quality matters, leading resolution of issues through the root cause corrective action process
• Establish and enforce compliance with Quality Best Practices, Standard Procedures, and materials at regional CHEP and 3PL Service Centers.
• Conduct unannounced compliance audits of Service Centers, covering both product and process aspects.
• Support product and process strategies and rollouts to enhance quality standards across operations.
• Assist in product and service failure investigations at CHEP operations, driving resolution and providing coaching where needed.
• Investigate and document field intelligence, focusing on metrics such as AQL, QMS compliance, and damage ratios.

Key Responsibilities May Include:

1. Standards & Specifications
   Coordinate with relevant internal and external stakeholders to define and issue standards for raw materials and finished products, in alignment with Brambles’ guidelines, sound engineering/scientific principles, applicable Thai regulations, and business operating conditions.
   Maintain a controlled Specifications Library and ensure timely updates and version control.
2. Training, Communication & Change Management
   Develop documentation (procedures, work instructions, visual aids, training material) and conduct training for internal and external stakeholders on defined material/product standards including any business related and effective usage principles.
   Lead communication plans and implementation for changes in standards, processes, and inspection criteria; ensure adoption and compliance in field operations and suppliers.
3. Incoming & Final Acceptance (Inspection & Testing)
   Design and implement inspection and acceptance procedures for raw materials and finished products within CHEP Thailand, aligned with Brambles’ guidance and external best practices.
   Establish statistically sound sampling plans, inspection points, and acceptance criteria; monitor first-pass yield and nonconformance trends.
   Lead quarantine process and track issue resolving to resume material and finished products usage.
4. Quality Assurance, Control & CAPA
   Monitor quality performance, collect critical data, and drive problem-solving and corrective/preventive actions (CAPA) with cross-functional teams to reduce the impact of quality issues.
   Participate in resolving or disposition of nonconforming material and products; also lead robust root-cause analysis (e.g., 8D, Fishbone, 5-Why).
5. Supplier and Service Center Quality Management
   Audit, coach, and continuously develop suppliers and service centers to maintain and elevate quality management processes; ensure adherence to defined standards.
   Set and track supplier and service centers quality KPIs (e.g., PPM, on-time CAPA, audit scores), and partner with Procurement on claims and recovery (data-backed).
6. Data, Analytics & Reporting
   Build and maintain monthly quality KPI dashboards (internal and external), Trend Analysis reports, and Supplier/Service Centers Quality reports.
   Maintain the Risk Register and document quality improvement plans; use analytics to identify patterns, predict risks, and prioritize interventions.
7. Complaint Management (Internal & External)
   Act as the primary owner to lead, respond and coordinate stakeholders for effective management of customer and internal complaints; ensure timely investigation, communication, and closure.
   Lead and track complaint root causes, corrective actions, and recurrence prevention.
8. Compliance, Regulatory & Audit
   Ensure compliance with local regulations, customer requirements, industry standards, and Brambles’ policies.
   Plan and execute internal audits and support both internal and external certifications.
9. Risk Management
   Identify, assess, and maintain mitigation plans for quality risks across the supply chain; keep the Risk Register current.
   Lead proactive risk reviews (e.g., for material variability, process changes, supplier transitions, seasonal effects, customer satisfaction).
10. Continuous Improvement
    Analyze, develop, and propose quality improvement programs across relevant operational factors and appropriate monitoring processes with suppliers and internal teams.
    Leverage Lean/Six Sigma tools to reduce waste, improve throughput, and lower Cost of Quality while aligning with Brambles’ sustainability goals.
11. Systems, Documentation & QMS
    Build and evolve quality systems and keep documentation current, ensuring effectiveness within the function and across interfacing departments.
    Own document control, records retention, and digitalization opportunities for inspection data, traceability, and reporting.
12. Cross-Functional Collaboration
    Collaborate with Operations, Procurement, Logistics, Customer Service, Engineering, and Commercial teams to embed quality in daily execution and strategic decisions.