GPS Product Manager

Responsibilities

• Very good understanding of the local & international payment infrastructure, customer's requirements in payments and structure the appropriate solution
• Responsible for the performance and profitability of Payments products & services by forming strategies and campaigns to improve profitability
• Developing and managing payment products & services to meet the market needs and contribute towards the overall GPS objectives
• Ensure that all Payments products comply with applicable local regulations, HSBC group policies and internal procedures
• Manage complex projects involving multiple stakeholders and demanding timelines
• Maintain and manage the overall GPS risk and control profile (process maps, risk/control inventories, control design and operating effectiveness)
• Support governance forums (e.g., risk committees, product governance, change governance) with concise papers and recommendations
• Drive root cause analysis, corrective action plans, owners, dates, and closure evidence
• Coordinate responses to internal audit, external audit and regulatory requests relevant to GPS
• Ensure an effective Operational Risk Management process is in place to avoid/ reduce the level of operational risk issues/losses
• Maintain effective and engaging relationships with different stakeholders within and outside the organization

Qualifications

• Master's degree in related field
• Minimum 5 years' experience in Cash Management Area. Experience preferable in the area of product management and risk management
• Possesses complex project management skills
• Strong knowledge of Payments related product sets of HSBC and competitors
• Strong knowledge of Cash Management and how Payments complement other components under Cash Management and overall banking needs of clients
• Ability to meet challenging budget and to work under high pressure environment
• Analytical capability to interpret MI, spot trends, and prioritise remediation
• Attention to detail and a strong "control mindset" (if it isn't evidenced, it didn't happen)
• Demonstrated ability to interact, communicate, negotiate and convince effectively at all levels both internally and externally
• Excellent command of both spoken and written English. Fluency in both English and Thai is mandatory