Warehouse Manager (Chiangmai)

About the Role

As a Warehouse Manager, you will be responsible for leading end-to-end warehouse operations to ensure efficient, scalable, and high-quality fulfillment services. This role requires a strong operational leader who can drive productivity, optimize processes, manage stakeholders, and develop high-performing teams to support Shopee's fast-growing business.

Responsibilities

• Lead and manage daily warehouse operations, ensuring smooth execution across inbound, storage, inventory management, picking, packing, and outbound activities.
• Drive warehouse productivity, operational efficiency, and service quality through continuous process improvement and performance optimization initiatives.
• Develop, implement, and enforce warehouse policies, SOPs, and operational procedures to support business growth and operational excellence.
• Analyze operational performance, identify improvement opportunities, and implement solutions to reduce costs, improve turnaround time, and enhance customer experience.
• Resolve complex warehouse operational issues and make timely, data-driven decisions to minimize operational disruptions.
• Maintain a safe, healthy, and compliant working environment by enforcing safety standards, operational procedures, and regulatory requirements.
• Lead, coach, and develop warehouse teams through effective performance management, capability building, and succession planning.
• Monitor warehouse KPIs including productivity, inventory accuracy, order fulfillment, SLA achievement, and resource utilization.
• Manage Warehouse Management System (WMS) performance and collaborate closely with Regional and Product teams to resolve system-related issues and drive enhancements.
• Partner with cross-functional stakeholders including Commercial, KAM, Customer Service, Marketing, Sourcing, Planning, and Logistics teams to ensure seamless execution and exceptional service delivery.
• Support strategic operational improvement projects and transformation initiatives to enhance warehouse scalability and operational capabilities.
• Manage and evaluate 3PL partners' performance, ensuring operational standards, service quality, and customer satisfaction targets are consistently achieved.
• Prepare operational reports, business reviews, and performance insights for senior management to support strategic decision-making.
• Undertake additional projects and responsibilities assigned by the Warehouse Manager or Head of Operations.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or related fields.
• 5+ years of experience in warehouse operations, fulfillment, logistics, e-commerce, retail, FMCG, or supply chain environments.
• Proven track record in managing large-scale warehouse operations and leading operational teams in a fast-paced environment.
• Strong analytical, problem-solving, and project management skills with the ability to translate insights into operational improvements.
• Hands-on experience with Warehouse Management Systems (WMS), inventory management, and process optimization.
• Strong stakeholder management skills with the ability to collaborate effectively across multiple functions and organizational levels.
• Demonstrated leadership capabilities with experience developing and managing high-performing teams.
• Comfortable working in a dynamic, data-driven, and rapidly evolving environment.
• Experience in e-commerce, fulfillment centers, express logistics, or third-party logistics (3PL) operations is highly preferred.