Senior Project Manager - Technology & E-Commerce

About the Role

We are looking for an experienced Project Manager to lead and deliver large-scale technology and digital transformation projects within a fast-paced retail environment at Makro PRO. This is an onsite, full-time role coordinating cross-functional teams across Business, Operations, Technology, Data, Finance, and external vendors.

Responsibilities

• Lead end-to-end delivery of multiple projects simultaneously from initiation, planning, execution, UAT, deployment, to stabilization.
• Develop and maintain project plans, timelines, risk registers, RAID logs, and communication plans; ensure milestones are delivered on time, within scope, and within budget.
• Manage and drive cross-functional alignment across Business, Tech, Data, Operations, Finance, and Vendors; act as the primary contact between business teams, technology teams, and external vendors.
• Prepare and lead Steering meetings and working groups with clear updates, issues, and next steps; engage stakeholders to facilitate decision-making and conflict resolution.
• Work with business users to gather, validate, and prioritize business requirements and functional flows; coordinate with tech teams to review solution design, integration approach, and system feasibility.
• Plan and manage change impact, user adoption, training, and communication to ensure smooth rollout.
• Oversee test planning, UAT execution, and defect management; ensure systems meet business requirements, performance standards, and operational readiness.
• Manage cutover plan, go-live activities, and hypercare support.
• Track and report progress, risks, issues, dependencies, and financials; ensure compliance with internal governance, procurement process, budget controls, and audit requirements.
• Maintain complete documentation: BRD/FSD, SOW, change requests, decisions, and sign-offs.

Qualifications

• Bachelor's degree in Business, IT, Engineering, or related field.
• 5–10 years of experience in project management, PM, PMO, digital transformation, or IT implementation.
• Experience in retail, e-commerce, FMCG, or logistics is an advantage.
• PM certifications (PMP, Agile, Scrum Master, Prince2) are a plus but not required.
• Strong working knowledge of system integration, APIs, data flows, and digital platforms.

Skills

• Project management and Agile/Scrum delivery.
• Stakeholder and vendor management, facilitation of steering and working groups.
• System integration, APIs, data flows, UAT coordination, and project documentation/reporting.