Server - Chinese Restaurant

About the role:

The Food & Beverage Server provides exceptional quality and service to Yu Ting Yuan guests. In this role, you will be tasked with providing an expertly served beverage or dining experience; anticipating the guests’ needs and as an expert on the menu options; and delivering memorable guest experiences. This role is part of the Food & Beverage, reporting into the Restaurant Manager.

What you will do:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Commitment to supportive teamwork and open communication.
• Breakdown, clean and set-up of tables, buffets, and food stations.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact.
• Work harmoniously and professionally with co-workers and supervisors

What you bring:

• An outgoing personality and a can-do approach to an assigned task
• High level of understanding and knowledge of food and wine
• Background in Luxury Resort and Hotel considered an asset

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals