Seller Relationship Management (MKP) - Fresh Graduate

About the Role

Shopee — Seller Relationship Management (MKP) - Fresh Graduate. Onsite, Full-time.

Responsibilities

• Build trust and foster long-term relationships between top-tier/ strategic sellers and the SPX platform
• Anticipate seller needs and proactively solve potential logistics issues
• Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required
• Conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth
• Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance
• Problem-solve on high impact issues and cases that occur while using SPX services, with the objective to solve the root causes

Qualifications

• Good in seller and stakeholder management skills
• Ability to proactively identify and resolve logistics-related issues
• Problem-solving mindset with attention to detail
• Good in communication both verbal and non verbal skills