Supervisor, Quality Surveillance&Improvement (AAA)

About the Role

Imagine being the Supervisor, Quality Surveillance & Improvement at the world's most loved jewellery brand. If you're passionate about manufacturing quality, process excellence, quality audits, and continuous improvement, you could be our next Supervisor, Quality Surveillance & Improvement at Pandora Crafting & Supply.

Responsibilities

• Plan and execute process and product audits based on risk levels, ensuring compliance with quality requirements.
• Communicate audit findings and drive corrective actions with cross-functional teams to support continuous improvement.
• Define key process parameters, monitor process capability, and analyze quality data to proactively identify and resolve potential issues.
• Participate in quality investigations to identify root causes and implement effective corrective and preventive actions.
• Lead and supervise the process and product audit team to ensure consistency, accuracy, transparency, and reliability in audit activities.
• Initiate and implement new inspection, testing, and quality control methods, tools, and equipment to improve product quality, reduce waste, shorten lead time, and enhance productivity.
• Develop and maintain quality standards, procedures, and audit plans to support operational excellence.
• Collaborate closely with production, engineering, and quality teams to drive process improvement initiatives.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Industrial Engineering, Quality Management, or related fields.
• Minimum experience in Quality Assurance, Quality Control, Manufacturing Quality, or a related function.
• Strong knowledge of manufacturing processes and quality management systems.
• Solid understanding of process and product auditing, sampling plans, and statistical analysis.
• Proficient in Quality Core Tools, including APQP, FMEA, MSA, SPC, PPAP, and Control Plan.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work effectively with cross-functional teams in a fast-paced manufacturing environment.
• Proactive mindset with a continuous improvement approach and adaptability to change.
• Experience in leading, coaching, and developing teams is an advantage.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Thailand

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok, and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, there are 113 million pieces sold globally, all of which were hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.