Senior Team Lead, Billing and Collections

Your day at NTT DATA

The Senior Team Lead, Credit and Collections is a developing management role, responsible for ensuring the implementation of policies, processes and procedures related to Credit and Collections.

This role can operate at a regional or divisional level and is responsible for overseeing directing and managing the activities of a credit and collections team, fostering a collaborative and innovative team culture focused on operational excellence.

Key responsibilities:

• Manages a credit and collections team, providing guidance, training, and performance feedback to ensure high-quality work and adherence to established processes.
• Oversees the assessment of client creditworthiness, analyzing financial data, credit reports, and other relevant information.
• Assists in setting appropriate credit limits for clients based on risk assessment and established credit policies.
• Monitors collections activities, including tracking accounts receivable and proactively contacting clients for outstanding payments.
• Ensures positive and professional communication with clients to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Collaborates with the credit team and other stakeholders to identify and mitigate potential credit risks.
• Prepares and presents regular collections performance reports and key performance indicators (KPIs) to relevant business stakeholders.
• Identifies opportunities for process improvements in credit evaluation and collections procedures to enhance efficiency and effectiveness.
• Collaborates with relevant cross functional teams to address credit and collections-related issues and improve overall business processes.
• Ensures accurate and up-to-date credit and collections records and documentation are maintained for auditing purposes.
• Builds and maintains positive relationships with clients to facilitate collections efforts and foster client loyalty.
• Ensures compliance with credit reporting requirements, financial regulations, and industry standards.

To thrive in this role, you need to have:

• Solid relevant understanding of credit analysis, collections processes, and risk assessment methodologies within the context of IT services and products.
• Familiarity with credit reporting agencies and credit scoring models used in the IT industry.
• Proficiency in financial analysis tools, collections software, and Microsoft Office Suite (especially Excel).
• Excellent communication, and negotiation skills with the ability to motivate and guide the team effectively.
• Excellent attention to detail and ability to manage multiple priorities effectively.
• Knowledge of relevant industry regulations and compliance requirements.
• Excellent attention to detail with the ability to produce high quality work.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Finance, Financial Accounting or Business Administration or related field.

Required experience:

• Solid experience in a Credit and Collections role, preferably within an information technology organization.
• Solid demonstrated experience leading and managing a Credit and Collections team.
• Solid experience in a Credit and Collections management role.
• Solid experience working with large corporate clients.