IT Customer Support (Thai)

Job Description

We are looking for Thai-speaking individuals with excellent communication skills and a willingness to learn, to join our team as Technical Support Specialists. This role involves handling Level 2 and Level 3 support tickets for a software application. While prior technical support experience is not mandatory, strong problem-solving skills and a customer-first mindset are essential. Full training will be provided.

Role Details

Job Function: Technical Support – L2 Level with Thai Language

Applications Supported: Around 200 internal business applications built on .NET and SQL Server

Key Responsibilities

• Provide technical support to end-users in the local language (Thai)
• Troubleshoot issues related to .NET and SQL Server–based applications
• Handle L2 escalations and coordinate with the L3/engineering team when required
• Ensure timely resolution of incidents and service requests
• Document fixes, maintain knowledge base, and share best practices with the team
• Assist Thai-speaking customers via phone, email, or chat
• Understand customer issues and provide clear, step-by-step guidance
• Escalate technical issues to internal teams when necessary
• Document solutions, steps, and issue patterns clearly in the ticketing system
• Ensure a high level of customer satisfaction with professional communication

Requirements

• Fluency in Thai (spoken and written)
• English communication skills (for internal collaboration)
• Hands-on experience in .NET and SQL Server (basic debugging, query handling, troubleshooting)
• Strong logical thinking and problem-solving skills
• Comfortable navigating different systems, tools, or platforms
• Eagerness to learn technical concepts and grow in the support domain
• Ability to work independently and in a team environment
• Experience: 3+ years
• IT degree, or equivalent

Nice to Have

• Experience with helpdesk or ticketing systems (e.g., Jira, Zendesk, ServiceNow)
• Knowledge of software troubleshooting or support processes

Additional Information

Duration: 1 year (may extend based on performance)

Location: Work From Home (But must go to the nearest office, as per client request)

Compensation: USD compensation

Work Schedule: 9:00 AM – 7:00 PM local time (Thailand)