Officer, Air Contracts

About the Role

We transport cargo daily to 100+ stations across Asia, working closely with third-party ground handlers. To ensure service quality, our Air Contracts team develops and manages IATA Standard Ground Handling Agreements (SGHA) and works closely with Air Operations for feedback.

We are seeking a detail-oriented Executive of Air Contracts to support contract production, monitor compliance, and act as the go-to person for all contract details. You will be based at KLIA or other local offices, reporting to the Manager of Air Contracts at HQ.

Responsibilities

• Produce contract documentation and change controls and ensure timely signatures by authorised personnel
• Collate contract documents and proactively gather and process relevant data for effective contract management
• Develop effective working relationships with contractors
• Assist with service reviews and actively follow issues through until satisfactory resolution
• Monitor supplier's performance against SLAs in relevant contracts
• Participate in projects as required and act as a back-up to other team members during absence/leave
• Attend relevant meetings as required

Qualifications

• Advanced English (spoken & written)
• Experience with Air Cargo standards (RFPs, negotiations, contracts)
• Strong analytical and problem-solving skills; confident communicator including public speaking; quick thinker, adaptable under pressure
• High attention to detail, integrity, and teamwork
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Willingness to travel
• At least a diploma, any discipline
• 2-4 years work in the aviation industry
• Understands IATA SGHA rules and regulation