Customer Success Consultant - Learning Solutions

About the Role

Customer Success Consultant – Learning Solutions supporting enterprise and university customers across Thailand for a global learning technology organisation. Remote-first role based in Bangkok with regular in-person customer meetings across Thailand. Assignment length 6 months. Compensation: 83,990 THB/month. Expenses related to customer meetings and work activities reimbursed.

Responsibilities

• Serve as a trusted advisor to enterprise and university customers across Thailand; build strong relationships with HR teams, faculty, administrators, and business leaders.
• Support customer onboarding, adoption, engagement, and retention initiatives; conduct recurring customer meetings to monitor progress, utilisation, and success outcomes.
• Identify opportunities to improve customer engagement and reduce churn risk.
• Support implementation and operationalisation of role-based learning programmes, workforce upskilling, competency-based training, and academic/for-credit initiatives.
• Partner with customers to align learning programmes with business and institutional goals and drive learner adoption and platform utilisation.
• Facilitate onboarding sessions, workshops, webinars, and engagement activities; support customer change management initiatives related to digital learning adoption.
• Support LMS implementation and learning platform enablement; assist with troubleshooting and administrator support; coordinate with internal technical and integration teams as needed.
• Provide reporting insights and usage updates using Excel, Salesforce, or reporting tools; collaborate closely with Customer Success, Sales, APAC stakeholders, and regional leadership to support customer growth and long-term account success.

Qualifications

• 4–6 years of experience in one or more of: Customer Success, client-facing consulting, programme or project management, Learning & Development, EdTech or SaaS implementation, learning platform adoption.
• Thai language fluency is required and experience working with Thailand-based enterprise customers and/or universities.
• Strong stakeholder and relationship management experience and the ability to support multiple customer groups simultaneously.
• Comfortable meeting customers in person throughout Bangkok and Thailand and able to work independently in a fast-paced, remote-first environment.
• Strong communication and presentation skills.
• Strongly preferred: experience in EdTech, Higher Education, SaaS or corporate learning environments; experience with LMS platforms such as Moodle, Blackboard or Darwinbox; exposure to Salesforce, Tableau, or customer reporting tools; experience supporting digital transformation or workforce upskilling initiatives.

Skills

• Experience with LMS platforms (Moodle, Blackboard, Darwinbox) and learning programme implementation.
• Reporting and analysis using Excel, Salesforce and Tableau.
• Stakeholder management, customer-facing presentation and relationship-building skills.

Benefits

• Location: Bangkok, Thailand; remote-first with optional WeWork access.
• Customer-facing role with regular in-person customer meetings; assignment length 6 months.
• Compensation: 83,990 THB/month; expenses for customer meetings reimbursed.

Additional Information

• This role is a customer-facing position supporting enterprise and university customers in a fast-growing digital learning environment.
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