Guest Services Agent - Jubilee Prestige Hotel Ratchadapisek

About the Company

Marriott International. JW Marriott is part of Marriott International's luxury portfolio. JW Marriott believes associates come first and offers opportunities for training, development, recognition and a supportive team environment.

Responsibilities

• Process guest check-ins, check-outs, room assignments, room changes and late check-out requests.
• Secure payments, activate/reissue room keys, cash guests' checks, process vouchers, paid-outs and provide change; count and secure bank at beginning and end of shift.
• Verify and adjust billing, run and check daily reports, contingency lists and credit card authorization reports; document exceptions.
• Operate telephone switchboard; answer, record and process guest calls, requests, questions or concerns and follow up to ensure satisfaction.
• Coordinate with Housekeeping to track room status and communicate room availability or guest concerns to appropriate staff.
• Supply guests with directions and information; arrange transportation for guests/visitors.
• Notify Loss Prevention/Security of any reports of theft and follow company policies and procedures regarding accidents, injuries and unsafe conditions.
• Maintain confidentiality of proprietary information, protect company assets, ensure uniform and personal appearance are clean and professional, and perform other reasonable duties as requested by supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent preferred.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.
• Must be able to stand, sit, or walk for extended periods and move/lift/carry/push/pull objects weighing 10 pounds or less without assistance.

Additional Information

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status. JW Marriott associates are expected to deliver thoughtful, heartfelt service that upholds the brand legacy.