Sales Supervisor

About the Company

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travelers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that balance luxury and functionality whilst highlighting the brand’s heritage, craftsmanship and commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind.

About the Role

The RIMOWA Sales Supervisor is responsible for supporting the Store Manager in increasing the overall performance of the store. They will lead the team in generating sales through exceptional client relations and product knowledge while acting as an ambassador for the brand.

Responsibilities

• Lead the team in achieving personal and store sales goals and demonstrate sales leadership by actively selling on the floor.
• Provide training and insightful feedback to the team and Store Manager on selling techniques, product knowledge, product assortment, buying trends and customer requests.
• Mentor, inspire and energize the sales team, foster professional development, cultivate corporate culture and apply RIMOWA clienteling practices to build each team member’s business acumen.
• Serve as a brand ambassador, demonstrate the highest level of luxury service, and proactively seek community outreach and networking opportunities.
• Collaborate with the manager to align inventory with business requirements, ensure accurate stock management and efficient receipt and transfer of goods.
• Oversee repair processes in coordination with RIMOWA policy while providing exceptional customer service.
• Maintain operation of all POS functions to ensure accurate store reporting and accounting; assist in weekly and monthly sales/marketing reports using Excel and Cegid.
• Address facilities issues as they arise and help control operational costs.
• Curate store merchandise and realize window displays per company directives; ensure upkeep of display fixtures, lighting and marketing materials to present an on-brand environment.