Commercial / Sales Associate (Freelance)

ABOUT THE EXPERIENCE

Fever is looking for a Commercial / Sales Associate for the launch of our newest immersive experience in Bangkok, Thailand.

Dopamine Land is a multisensory experience combining media, technology and play in one place. Whether you fancy a day out with the kids or one of our late evening adult-friendly sessions, this interactive museum wants everyone to embrace their inner child and explore all the colorful installations. So, don’t miss out! Take a break from your everyday life and get those dopamine levels up!

ABOUT THE ROLE

• As Commercial / Sales Associate for Fever Originals in Southeast Asia, you will be part of the team driving the B2B area focused on special events, group bookings, and private experiences.
• You’ll manage inbound and outbound sales opportunities, handle customer calls, close deals for birthday celebrations and corporate or private events, and support the reporting and analysis of customer feedback.
• This role is ideal for a proactive, customer-oriented individual who enjoys relationship building, has a commercial mindset, and is comfortable in a fast-paced, dynamic environment.
• Strong command of English and Thai, both written and verbal, is essential for this role.
• Outreach to local groups (local hotels, schools, universities, large companies, etc.) to drum up sales, for additional sales opportunities.
• Manage B2B sales inquiries (both inbound and outbound) for Fever Originals in Southeast Asia.
• Handle customer calls and emails, from first contact to booking confirmation.
• Close deals for group visits, birthday celebrations, and privatizations.
• Provide personalized customer care, ensuring every interaction reflects Fever’s high service standards.
• Collect and analyze feedback to identify areas for improvement and share insights with management.
• Support reporting processes and help structure key performance metrics for the Fever for Business channel.
• Collaborate with the marketing and operations teams to align communication and optimize visitor satisfaction.
• Assume the role of a Fever brand ambassador; you are a representative of the company and should be serving and communicating the values of the company.
• Proactively communicate any challenges, opportunities, and suggestions to the Fever producer team for consideration and/or appropriate action.

ABOUT YOU

• 2-3 years experience in sales, customer service, or commercial roles, ideally in hospitality, events, or entertainment.
• Strong communication and interpersonal skills, both written and verbal in English.
• Proactive attitude with a problem-solving mindset and attention to detail.
• Good analytical ability to interpret customer data and feedback.
• Comfort managing multiple priorities and adapting to fast-changing scenarios.
• Proficiency with CRM software and productivity tools (e.g., Excel, Google Sheets).