Parts Advisor, Nakhon Ratchasima

About the Role

Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Location: Nakhon Ratchasima
Work arrangement: onsite
Employment type: full_time

Responsibilities

• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Conduct transactions with systems; walk customer through order and provide summary.
• Escalate any issues to correct inbound packaging issues from internal and external suppliers.
• Maintain records of time, expenses, and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.
• Perform other related duties as assigned.
• Help maintain cleanliness of service center.
• Effectively handle multiple priorities, organize workload, and meet deadlines.

Qualifications

• Degree or Certificate from a University program in Automotive Technology a plus or the equivalent in experience and evidence of exceptional ability.
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
• Understand basic automotive techniques related to repair and servicing of automobiles.
• Familiarity with automotive equipment and servicing methods.
• Knowledge of Dealer Business Process and Best Practice.
• Experience with DMS Systems, SAP, MS Office Suite.
• 1-3 years experience in the automotive industry.
• 2-5 years material service and distribution experience.
• Excellent oral and written communication skills and ability to follow instructions.
• Good communication skills in both English and Thai.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
• Maintain and perform top level professional integrity and appearance as a parts advisor.

Skills

• DMS Systems and SAP
• MS Office Suite / Excel
• Inventory and warehouse management
• Customer service and communication