Port Delivery Agent | Bangkok | Thailand

About the Job

• Pre-operational preparations - securing the suppliers, coaches, Guides etc for the tours.
• Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service. Early starts and demands work during some weekends.
• Liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
• Invoicing and costing. Information is promptly entered into the database.
• To respond to all inquiries in a timely manner (within 24 hours).
• Invoicing – preparation and dissemination on a timely manner.
• Verification of suppliers/vendors invoices, bills and payments.
• Any other duties assigned to you from time to time either verbally or in writing by your supervisor/manager.

About You

• You have experience as tour operator, planning and organizing and understand the need to provide exceptional customer service at all times.
• You are a confident decision maker, even when working under pressure.
• Excellent communication skills, both verbal and written in English.
• You have a pro-active guest service mindset with a clear focus on quality and efficiency.
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
• Willing to travel for cruise operations within the ports in Thailand and Cambodia.
• You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
• You are comfortable using Microsoft Office tools, including Outlook (email), Excel, Word, and PowerPoint.

About Our Offer

A job at TUI offers more than your basic salary which already starts at 327,200 THB gross per year.

• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.