Guest Service Agent

Job Responsibilities

• Deliver warm, genuine, and personalised service that exceeds guest expectations at every interaction.
• Create memorable arrival and departure experiences by providing seamless and efficient check-in and check-out services.
• Anticipate guest needs and proactively offer thoughtful solutions before being requested.
• Build meaningful relationships with guests by recognising preferences, remembering special occasions, and providing personalised recommendations.
• Handle guest feedback, concerns, and complaints professionally, ensuring timely recovery and complete guest satisfaction.
• Promote a "Guest First" culture and consistently achieve high guest satisfaction scores.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 1–2 years of Front Office experience in an international or luxury hotel is preferred.
• Fresh graduates with excellent service attitudes and strong communication skills are encouraged to apply.
• Experience with Opera PMS/Opera Cloud or similar Property Management Systems is an advantage.
• Excellent command of spoken and written English; additional languages are highly desirable.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to remain calm and professional in a fast-paced environment.
• Flexible to work rotating shifts, weekends, and public holidays.