IT Application Specialist

Job Scope:

• Support Sysmex customers in areas of expertise
• Sell and Setup Sysmex IT products such as LIS, HCLAB to the local customers
• Maximize the synergy of IVD and IT business to increase and retain customer base

Job Responsibility:

Summary of Functional Duties & Responsibilities:

• Support promotional activities for IT products by sales staff (product presentation and so on)
• Install our IT products at customer sites based on the project implementation
• Execute post-sales customer support based on the service policy and conditions
• Provide the technical assistance to business partners when it's required
• Investigate issues raised by customer or business partner, Ensure timely response to questions
• Strictly follow IT SOP and record IT activities, issues in CRM.
• Provide IT products training and technical support to STH IT and distributor when it's required.
• Submit monthly time record to HR and IT manager.

Job Specification: