Customer Manager

About the Role

Become part of the team powering household names like Andrex®, Kleenex®, Cottonelle®, Scott®, Viva®, and WypAll®. At Arbex, everything you need is right here—innovation, growth, and the chance to leave a real mark.

Being Unstoppable Together calls for a particular kind of person and teams who genuinely care about making a difference. Here, you'll channel your professional expertise, talent, and drive into building and managing a portfolio of iconic, ground-breaking brands. In this role, you'll help shape the future of tissue and hygiene for billions of people worldwide.

Job Summary

The Key Account Manager is responsible for driving sales growth, profitability, and market share within assigned specialty channels, including CFW, OFM, HomePro, and CRC. This role develops and executes account strategies, manages customer relationships, leads business planning activities, and collaborates cross-functionally to achieve sales and financial objectives.

Key Responsibilities

• Develop and implement sales strategies for assigned specialty channels to drive revenue growth and maximize market opportunities.
• Deliver sales targets, revenue goals, and gross profit objectives in line with company expectations.
• Identify growth opportunities through assortment expansion, distribution improvement, and promotional activities.
• Analyze sales, margins, and promotional effectiveness to improve financial performance.
• Analyze market trends, competitor activities, and shopper insights to identify risks and opportunities.
• Lead the development and execution of annual customer business plans, and business review.
• Plan and execute customer-specific promotions, in-store activations, and new product launches.
• Build, maintain, and strengthen long-term relationships with key customers and decision-makers.
• Act as the primary point of contact for assigned accounts, ensuring high customer satisfaction and effective issue resolution.
• Negotiate annual trade agreements, promotional plans, pricing strategies, and commercial terms with customers.
• Prepare and manage sales budgets, trade spending, and account investments.
• Collaborate closely with Marketing, Supply Chain, Finance teams to ensure seamless execution of business plans.
• Coordinate demand forecasts, inventory planning, and promotional activities.

Qualifications

• Bachelor’s Degree in Business Administration or any related field.
• Highly desirable 3-5 years of relevant experience in Sales/ Key Account Management within well-known multinational or/ and local FMCG.
• Consumer/Customer/ Client Understanding.
• Good Sales Negotiation and sales analysis.
• Able to communicate in English with strong computer literacy.
• High passion to work and consistently develop.

Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then ARBEX is the place for you.