Project Manager Lead - Software License Management

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Love solving problems, rallying teams, and turning ambitious plans into real outcomes? At Kyndryl, Project Managers are the conductors of mission-critical programs - shaping results, influencing stakeholders, and making a visible impact every day. In this role, you’ll earn visibility and trust with customers and stakeholders at every level, influence high-impact initiatives and reinforce Kyndryl’s reputation as a trusted technology partner. Every project you deliver also provides opportunities to grow your skills, gain certifications and develop leadership experience.

What you will do

• Build detailed plans that define scope, milestones, dependencies and deliverables
• Prioritize work to focus on the activities that drive the greatest impact
• Manage risks proactively by identifying potential issues early and implementing mitigation strategies
• Allocate resources effectively to ensure the right skills are applied at the right time, including AI, cloud and industry expertise
• Coordinate cross-functional teams including technical, account and partner roles
• Drive collaboration to maintain alignment and smooth handoffs across groups
• Coach and support team members to achieve high performance while meeting deadlines
• Facilitate governance and cadence meetings to keep everyone informed and accountable
• Track progress against milestones and adapt plans as priorities shift
• Ensure SLA adherence and consistently meet or exceed customer expectations
• Manage budgets and performance metrics to optimize delivery quality and efficiency
• Resolve issues decisively to keep projects on track and maintain customer confidence
• Act as primary point of contact for delivery with customers and internal stakeholders
• Translate complex project information into clear, actionable updates
• Provide insights and guidance to inform decision-making and maintain alignment
• Foster trust and transparency through consistent, professional communication
• Strengthen customer relationships through proactive engagement and responsiveness
• Support a “one team with the customer” mindset that aligns priorities across all parties
• Embed with customer teams when needed to enhance visibility and add tangible value
• Represent Kyndryl with credibility and integrity in every interaction

Your Future at Kyndryl

Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of project manager roles, so everyone can find the opportunity that suits them best.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Minimum 5 years of Project Management experience, with demonstrated success in leading cross-functional IT projects, managing timelines, risks, dependencies, and stakeholder communications.
• Minimum 3 years of Software License Management (SLM), Software Asset Management (SAM), or IT Asset Management (ITAM) experience, including software licensing compliance, renewals, audits, and vendor management.
• Working knowledge of Agile/SCRUM methodologies and experience managing projects within both Agile and traditional project frameworks.
• Strong understanding of software licensing models, entitlements, maintenance agreements, subscription licensing, and compliance requirements.
• Basic understanding of IT architecture, infrastructure, cloud environments, and enterprise software ecosystems.
• Proven ability to manage software license inventories, track renewals, and support audit readiness activities.
• Strong organizational and planning skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience working collaboratively across Procurement, Finance, IT Operations, Security, and Vendor Management teams.
• Strong analytical, problem-solving, and decision-making skills.
• Demonstrated commitment to a "One Team" philosophy, fostering collaboration and shared accountability across teams.

Preferred Skills and Experience

• Experience with Software Asset Management (SAM) tools such as Flexera, ServiceNow SAM, Snow Software, License Dashboard, or equivalent platforms.
• Proficiency in Microsoft Project, Jira, Smartsheet, or other project management software.
• Experience managing software vendor relationships, contract renewals, licensing negotiations, and audit responses.
• Understanding of enterprise licensing frameworks from vendors such as Microsoft, Oracle, IBM, SAP, VMware, Adobe, and Salesforce.
• Strong reporting and data analysis skills, with proficiency in Excel, Power BI, or similar reporting tools.
• Excellent written and verbal communication skills, including the ability to simplify complex licensing and technical concepts for business stakeholders.
• Ability to inte