Service Engineer (Thailand)

Position Overview

Working with Mycronic's Global Technologies division, within the Precision Testing business line (atgMycronic), the Service Engineer is responsible for providing technical expertise to customers; including working with customers to install, maintain and repair purchased products or services. This role will interface directly with customers, sales staff and various levels of management to manage, install and/or resolve system software and hardware failures, product performance issues and user quality improvements. The Service Engineer will assist sales representatives when they meet with clients to assist in sales demonstrations and answer customer questions regarding the technical capabilities of products or services. Travel is required to perform the activities of this role, and is anticipated to be between 75% to 90% within Thailand. This position will have the opportunity to travel to Germany and Taiwan for orientation and training. Comprehensive product training will be provided in Taiwan, China or Germany.

Key Responsibilities

• Installs, troubleshoots, diagnoses, and repairs Mycronic products on customer premises, at company facility, and via telephone
• Provides exceptional customer service by addressing inquiries, resolving issues promptly, and ensuring customer satisfaction through all interactions
• Provides training to customers and participates in the installation, set-up and demonstration of new products
• Assists in the preparation of system orders
• Provides pre and post-sales support for all Mycronic services and products
• Provides meeting and trade show support; including setting up equipment and installing temporary cabling as needed
• Conducts pre-site inspection, preventative maintenance and customer care support for service contracts
• Maintains accurate records to reflect the support and repair history of equipment serviced or repaired
• Returns defective parts replaced during repairs in a timely manner to designated depots
• Establishes and maintains open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems)
• Works closely with customers, local sales representatives, product engineers, marketing managers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
• Establishes a communication schedule with service managers and administrators to exchange information on daily and weekly activities
• Other duties as assigned, including but not limited to the performance of functions related to the service processes of the company

Experience and Qualifications

• Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
• Three years' related experience with surface mount technology, electronics and/or robotics
• Mechanical assembly and basic maintenance experience preferred
• Proven mechanical, electrical and computer competency
• Experience or training/certification in computers and Microsoft Windows environments
• English language skills preferred
• Possesses a valid driver's license and reliable transportation
• Valid Passport required

Compensation

• Base salary: 45,000 THB Above monthly
• Annual bonus: Equivalent to one (1) month's salary (13th month)
• Car allowance: 10,000 THB per month
• Provident Fund (PVD): 3% employer contribution
• Other benefits: Reimbursements for work-related expenses and overtime (OT) based on submitted reports

Start Date

Ideally Q3 2026

A Culture of Collaboration & Personal Growth

At Mycronic, we love what we do, but most importantly who we do it with. Because to us the relationships we have with our customers and each other are the keys to success. Take part in the excitement of working with innovative people and global businesses who are elevating today's standards in modern electronics. Share in the responsibility of bringing great ideas to life within an inclusive culture that not only promotes personal growth and embraces diversity but depends upon it. Here you are expected to have a voice and will be encouraged to get involved. It's this very mindset that empowers our people to make a positive difference for a broad range of businesses, society and the planet – every day. For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal cult