Digital Marketing Executive (Chinese Speaking) - MEA Sukhumvit Park Bangkok

POSITION SUMMARY

• Support the Brand, Marketing and Digital organization on implementation of eCommerce strategies.
• Responsible for executing digital activities as assigned based on key initiatives and strategies.
• Verify that all activities are in alignment to provide the support needed for successful implementation of the eCommerce plans across the region.
• Manage the day-to-day activities for social media channels.
• Manage active and engaged communities around a defined topic or topics by monitoring online conversations.
• Participate in online conversations to build brand visibility, customer satisfaction and marketing/ecommerce support.
• Establish a positive online presence for the hotel(s) by integrating property-specific and brand messaging in a compelling and valuable way for participants.
• Provide measurement of the impact of online presence to the hotel’s overall business.
• Generate reports and analytics on current trends and hotel's performance.
• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: A 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None