Collection & Payment Lead

About the Role

Iron Mountain is seeking a motivated Collection & Payment Lead to join our Thailand Customer Excellence team. You will be responsible for leading the local collections team, optimizing cash collection strategies, managing aged receivables, and minimizing bad debt exposure while ensuring strict internal compliance. You will collaborate with regional sales, operations, and global finance units to drive a cash-focused mindset and cultivate an empowered, customer-centric environment.

Responsibilities

• Lead, motivate, and manage the Thailand Collections team and partner with the Global Capability Center Bangalore team to develop local capabilities.
• Drive effective cash collection strategies to meet targets, improve Accounts Receivable aging, and optimize overall cash flow.
• Oversee credit-related risk by monitoring overdue receivables, managing Bad Debt Expense, and ensuring compliance with company policies and Sarbanes-Oxley Lite internal audit controls.
• Partner with Sales, Operations, and Finance to resolve payment issues, address root causes of client disputes, and optimize payment terms.
• Oversee all collection and Accounts Receivable month-end close activities, ensuring accurate financial forecasting and performance reporting.

Qualifications

• Degree in Accounting, Finance, or a related field.
• Strong knowledge of cash flow drivers, Invoice-to-Cash operating models, and process improvement methodologies.
• Demonstrated expertise in Accounts Receivable management, credit risk evaluation, and contract negotiation with senior client stakeholders.
• Proven ability in leadership, team development, project management, and conflict resolution within a matrixed corporate environment.
• Fluency in both Thai and English with excellent written and oral communication skills.
• Proactive, resilient, and positive attitude with a passion for driving operational simplicity and organizational change.

What We Offer

• Working hours: Monday 6 Friday, 8:30 AM 6 5:30 PM (Onsite).
• Location: Soi Wat Namdaeng, Samut Prakan (near the MRT Yellow Line, Sri Dan Station).
• Regular, Full-Time employment with competitive compensation and benefits aligned with experience.
• Comprehensive health, wellness, and retirement plans; generous paid time off and official holidays.
• Continuous learning opportunities and professional growth pathways within a global industry leader.