Assistant Room Service Manager/ Supervisor

Company Description

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets. A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

• Supervise daily Room Service operations and ensure efficient service delivery.
• Lead, coach and support the Room Service team.
• Ensure high standards of food quality, service and guest satisfaction.
• Coordinate with Kitchen and other departments to ensure smooth operations.
• Handle guest requests and resolve service issues professionally.
• Monitor team performance, hygiene and operational standards.

Qualifications

• Previous experience in Room Service, In-Room Dining, or F&B operations in a premium hotel is preferred.
• Good command of Thai language is required.
• Good command of English.
• Strong communication, leadership and problem-solving skills.
• Guest-focused with good attention to detail.
• Flexible to work shifts, weekends and public holidays.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.