Customer Service Coordinator (Thai and English)

About the Company

Allianz Partners Thailand is seeking a Customer Service Coordinator to join our dynamic team, specializing in the automotive industry.

Responsibilities

• Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently.
• Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.
• Open and maintain customer accounts, ensuring accurate records and up-to-date information.
• Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction.
• Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.

Work Conditions

• 40 hours per week, 5 days per week, with shifts including night shifts.
• Flexibility to work on weekends and holidays is expected.

Qualifications

• Strong communication skills in Thai (spoken and written) and good proficiency in English.
• Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.
• Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus.
• Ability to remain composed and professional under pressure.
• New graduates are welcome.

Additional Information

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with standards of data governance, security and ethical use.

What We Offer

Development programs and targeted learning opportunities, international mobility and career progression, and Work Well programs supporting health, wellbeing and work-life balance.