Key Account Manager

About the Role

Identify, develop, and manage sales opportunities across Couplers, FRP, Sonitec, Geotech, and Bar System products, maintaining accurate and up-to-date project pipelines and account data within the CRM system.

Responsibilities

• Identify, develop, and manage sales opportunities across Couplers, FRP, Sonitec, Geotech, and Bar System products and ensure pipelines and account data are maintained in the CRM system.
• Conduct regular client visits with proactive follow up, and provide weekly reports on sales activities, project status, customer feedback, and sales performance.
• Deliver technical and commercial presentations, analyze customer needs, and propose tailored solutions to secure projects and meet product specifications.
• Manage and grow assigned key accounts as the primary contact for strategic clients, consultants, and stakeholders; develop and execute account strategies, opportunity mapping, forecasting, and cross-selling initiatives to drive long-term growth and retention.
• Prepare sales quotations in line with company pricing policies and project requirements, assess commercial risks, and submit for approval.
• Lead negotiations on commercial terms, delivery schedules, and project milestones, ensuring alignment with company policies and profitability objectives.
• Maintain monthly sales forecasts to ensure alignment with inventory levels, production planning, and lead times.
• Participate in weekly internal sales meetings to review project pipelines, align strategies, and define action plans.
• Contribute to the definition of sales budgets and growth strategies to achieve or exceed assigned sales targets and profitability goals.
• Monitor and report on market intelligence including competitors, pricing, customer feedback, and industry trends.
• Identify opportunities for product or solution development and service enhancements based on market needs.
• Represent the company at industry events, seminars, and exhibitions to strengthen brand presence and promote Dextra’s solutions.
• Build and maintain strong client relationships and trust, delivering responsive and reliable service to uphold the company’s reputation and quality standards.

Qualifications

• At least a Bachelor or higher degree in Civil Engineering.
• At least 5 years’ experience in technical sales and solutions-oriented products.
• Professional-level proficiency in spoken and written English.
• Proficient in Microsoft Office and CRM systems, with strong overall computer literacy.
• Good understanding of construction methodologies and sequencing for infrastructure and high-rise building projects.
• Ability to read and interpret construction drawings, plans, and technical specifications.
• Strong analytical and problem-solving skills with the ability to evaluate situations and implement effective solutions.