Partner and Seller Support, SPX Express (Contract)

About the Role

Provide dedicated support to strategic sellers, handling pickup issues, delivery delays, loss/damage claims, and supporting seller onboarding and cross-functional coordination.

Responsibilities

• Handle all cases related to strategic sellers, including pickup issues, delivery delays, and loss/damage claims.
• Serve as the dedicated contact channel for sellers, providing timely updates and solutions.
• Support the onboarding of new sellers by providing guidance on logistics processes, tools, and policies.
• Submit accurate and complete case details to the relevant teams for thorough investigation and resolution.
• Provide constructive feedback and insights to cross-functional teams to drive process improvements and enhance seller experience.
• Maintain a strong understanding of operational workflows to ensure smooth coordination across departments.
• Ensure seller satisfaction by consistently delivering professional and efficient support.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, or related field (preferred).
• Proven experience in customer service, operations, or account management, ideally within e-commerce or logistics.
• Strong communication and interpersonal skills, with the ability to build and maintain professional relationships.
• Problem-solving mindset with the ability to handle escalations and provide effective solutions under pressure.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proficiency in Microsoft Office / Google Workspace.

Additional Information

• Working Days: 6 days per week (day-off to be aligned)
• Operating Hours: 10:00 – 19:00
• Employment type: Contract (daily)