Customer Service Coordinator (Order Management team)

About the Role

The APAC Order Management role is accountable for end-to-end order execution across the APAC region. The role ensures orders are processed accurately, timely, and in full compliance with company standards, while coordinating closely with Sales, Supply Chain, Logistics, Plants, and Finance to deliver a consistent and high-quality customer experience.

You will be reporting to the Order Management Leader and be part of the customer experience team under supply chain capability.

Responsibilities

• Manage end-to-end execution of customer orders from receipt to delivery in accordance with defined SLAs.
• Own order status management and customer follow-up, acting as the primary point of contact for order, shipment, and delivery updates.
• Coordinate cross-functionally to resolve order execution, supply chain, logistics, and system-related issues.
• Issue timely and accurate order confirmations, shipment documentation, and other required customer communications.
• Support inventory optimization efforts, including management of MTO (Made To Order) and aged inventory in collaboration with Sales and Planning.
• Contribute to continuous improvement initiatives, including digital adoption, process standardization, and system enhancements.

Qualifications

• Bachelor’s degree in business administration or any related field.
• At least 3 years of experience in customer service, order management, sales coordinator or related areas.
• Proficiency in Thai and English.
• Excellent communication and interpersonal skills.
• Strong understanding of order management and supply chain processes.
• High attention to detail and data accuracy.
• Ability to manage multiple stakeholders and priorities.
• Customer-focused mindset with effective communication skills.
• Continuous improvement and problem-solving orientation.

Skills

• Experience with Salesforce (SF), WGS, Excel, and relevant Order Management software.

Additional Information

• As a Koch company, Guardian Glass is one of the world’s largest manufacturers of float, value-added and fabricated glass products and solutions.
• Any compensation range provided for a role is an estimate determined by available market data; the actual amount may vary based on candidate knowledge, skills, abilities, and geographic location.