RWBKK-Assistant Restaurant Manager - Nan Bei

THE IMPACT OF THIS ROLE

Assistant Restaurant Manager responsibilities include assistant manager to grow the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To be successful in this role, you’ll need operations skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check in with customers, and balance seating capacity. Back-of-the-house management experience is also essential, as it ensures we comply with health and safety restaurant regulations.

KEY RESPONSIBILITIES

Guest Service

• Greet guests warmly and escort them to their tables when required
• Ensure high levels of guest satisfaction and service excellence
• Handle and resolve guest complaints professionally
• Build relationships with regular guests
• Monitor service standards and guest feedback
• Ensure associates are effectively assigned to designated areas within the restaurant, guaranteeing prompt and attentive service to all guests.

Operational Duties

• Assist the manger to maintain all storage supplies for the restaurant
• Supervise on service activities and on dining room activity to ensure customer satisfaction always
• Schedule activities (including shifts) for the restaurant’s staff according to the restaurant’s standards or guidelines
• Coordinate reservations and table management
• Assist in managing the daily restaurant operations
• Lead shifts and assign duties effectively
• Ensure cleanliness and organization of the restaurant and service stations
• Participate in team briefings and training sessions
• Encourage team to maximize sales and upsell menu items
• Assist in promotions, special events, and marketing activities
• Ensure product knowledge among associates
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g., discounts and social media ads)
• Train new and current associates on proper customer service practices
• Handle associates concerns and conflict resolution in a professional manner.
• Assist in managing budgets, controlling costs, and achieving financial targets.
• Address customer inquiries, complaints, and special requests promptly and professionally.
• Provide ongoing coaching, feedback, and performance reviews.

Quality & Compliance

• Monitor service quality and resolve customer issues promptly.
• Reduce waste and control costs to improve profitability.
• Follow hygiene, sanitation, and food safety standards at all times
• Maintain proper grooming and uniform standards
• Comply with hotel policies and standard operating procedures (SOPs) and LQA
• Ensure correct handling of equipment and minimize breakage

CRITICAL SKILLS & QUALIFICATIONS

• Minimum 3–5 years experience in restaurant operation as a Restaurant senior leader and experience in daily restaurant operations
• Proven customer service experience for similar size restaurant
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus
• Good communication skills (English required; additional languages a plus)
• Detail-oriented, Positive and proactive mindset

ABOUT US

Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai -- the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.